Building QA from zero for a brand-new ServiceNow product
ServiceNow's R&D and NowX teams were building Process Mining, a new product that shows how work really flows through a business. There was no QA practice behind it.
- UI + API automation
- Gremlin
- Release mgmt
What I built
The QA practice itself. As the first QA engineer on the product, I wrote the test strategy with the QA director from a blank page, then built the UI and API test suites on ServiceNow’s in-house automation tools. I took on release management and became a Gremlin-certified chaos engineer along the way. Process Mining is part of the ServiceNow platform today.