Ten years of making launches uneventful. NFC payments for Barclays, Preqin's website rebuild, ServiceNow Process Mining, and now Canva, where I build the evals behind Canva AI and test features that reach millions of people on day one.
Career shown as a test run: 2015, Barclays bPay, contactless; 2017, Preqin · BMW & MINI · DBS; 2020, Process Mining, QA from zero; 2022, moved to Sydney, wrote Go; 2024, Canva AI evals · Affinity.
Canva AI turns a request in plain words into calls to design tools, sometimes chaining several together. Any model or prompt change can quietly break those choices, and pass/fail tests can't see it.
Canva was making Affinity free, and one announcement would send a wave of people to the website at the same moment. There was a week to prove it would hold.
ServiceNow's R&D and NowX teams were building Process Mining, a new product that shows how work really flows through a business. There was no QA practice behind it.